{"id":10407,"date":"2024-06-07T07:52:28","date_gmt":"2024-06-07T13:52:28","guid":{"rendered":"https:\/\/virtualhomes.mx\/?page_id=10407"},"modified":"2024-08-13T00:04:49","modified_gmt":"2024-08-13T06:04:49","slug":"faq","status":"publish","type":"page","link":"https:\/\/virtualhomes.mx\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"
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FAQ<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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  • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tWhat are the check-in and check-out times?<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    Our check-in is at 4 pm and check-out is at 12 pm. If you wish to check in before or check out after these times, please contact us to check availability.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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    • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tWhat is the cancellation policy?<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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      • 30 days before the arrival date: Full refund.<\/li>
      • Between 7 and 30 days before the arrival date: 50% refund.<\/li>
      • Less than 7 days: Non-refundable.<\/li>
      • 100% refund within 48 hours of booking, only if it\u00b4s 14 days prior to check in.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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        • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tAre pets allowed in the properties?<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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          90% of our properties are pet-friendly. Please contact us to confirm acceptance if you have any doubts.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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          • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tAre additional services available?<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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            Certainly, our team can assist you in coordinating additional cleanings, tours, transportation, shopping, and other services. Don't forget to ask about our monthly guides where we provide recommendations for cafes, restaurants, and events in CDMX.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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            • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tWhat should I do if I encounter any issues during my stay?<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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              Our Hospitality team will be monitoring your reservation to assist you virtually or in person with any issues that may arise. The contact phone number will be provided once your stay is confirmed.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

              FAQ \u00bfCu\u00e1les son los horarios de check-in y check-out? Nuestro check-in es a las 4 pm y el check-out a las 12 pm. Si buscas ingresar antes o despu\u00e9s de estos horarios, cont\u00e1ctanos para revisar la disponibilidad. \u00bfCu\u00e1l es la pol\u00edtica de cancelaci\u00f3n? 30 d\u00edas antes de la fecha de llegada: Reembolso completo. Entre 7 […]<\/p>","protected":false},"author":205,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_theme","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-10407","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/virtualhomes.mx\/en\/wp-json\/wp\/v2\/pages\/10407","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/virtualhomes.mx\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/virtualhomes.mx\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/virtualhomes.mx\/en\/wp-json\/wp\/v2\/users\/205"}],"replies":[{"embeddable":true,"href":"https:\/\/virtualhomes.mx\/en\/wp-json\/wp\/v2\/comments?post=10407"}],"version-history":[{"count":17,"href":"https:\/\/virtualhomes.mx\/en\/wp-json\/wp\/v2\/pages\/10407\/revisions"}],"predecessor-version":[{"id":10504,"href":"https:\/\/virtualhomes.mx\/en\/wp-json\/wp\/v2\/pages\/10407\/revisions\/10504"}],"wp:attachment":[{"href":"https:\/\/virtualhomes.mx\/en\/wp-json\/wp\/v2\/media?parent=10407"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}